IT Support N1

Information Technology
Brussels (Brussels), Brussels (Belgium), Belgium
January 14, 2025
Full-time
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Job Description

Brussels – Belgium

Full time,

IT Support N1

Are you ready to provide top-notch 1st level ICT support and resolve user issues efficiently?

We are looking for a proactive ICT Support Specialist to provide exceptional 1st level IT support to users across multiple channels, ensuring swift issue resolution and excellent service delivery.

Communication Channels

  • Telephone
  • Service Management systems
  • Email
  • Walk-in KIOSK

Primary Responsibilities

1st Level Support:

  • Troubleshoot and resolve hardware/software issues for laptops (e.g., VPN, Microsoft products, business applications).
  • Provide support for mobile devices, including MDM platforms, app configuration, and device enrollment.
  • Manage user access and prepare laptops for onboarding or replacements.

Ticket Management

  • Handle incidents and service requests using tools like BMC Remedy.
  • Ensure tasks are completed within established quality standards.

Operational Excellence

  • Work autonomously while maintaining high productivity.
  • Contribute to the team by taking on additional tasks as needed.

Mandatory Experience And Education

  • Proven experience in 1st level Service Desk support.
  • Education: Higher vocational training with 2+ years of relevant experience OR
  • Secondary education with 4+ years of relevant experience.

Technical Knowledge

  • Proficiency in Microsoft desktop applications and operating systems.
  • Experience with VPN software and troubleshooting.
  • Familiarity with MDM platforms for mobile device management.
  • Knowledge of Service Desk ticketing tools (e.g., BMC Remedy).

Language Proficiency

  • Strong command of English or French (written and spoken).
  • Good working knowledge of the other language (spoken).

Key Competencies

  • Relating and Networking: Build strong connections with users and colleagues at all levels.
  • Customer Focus: Respond to customer needs while maintaining high-quality standards.
  • Adaptability: Thrive in dynamic environments and embrace change with a positive mindset.
  • Communication: Use tact and diplomacy to foster understanding and effective collaboration.

Additional Details

  • NATO Grade: Equivalent to G8.
  • Specific Conditions: On-site presence required, with one remote workday per week as an option.

Join our team and play a key role in providing top-tier ICT support, ensuring a seamless IT experience for all users!

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