Business Support Administrator

The post holder will be responsible for undertaking a wide range of administrative and secretarial duties, which include the receipt of all correspondence, booking of patient medical appointments, attendance at designated meetings recording accurate notes. Additionally, the role includes inbox monitoring, reporting and other correspondence as required by the Core team.

The successful candidate will act as a focal point of contact and be responsible for the dissemination of information, messages and enquires for the Core team. They will also be required to liaise with multidisciplinary team members, other health professionals, GP’s, Social Workers, Service Users, Carers, and any other appropriate external agencies.

• To actively support the WMCPC with the administration of the service.
• To support with administrative processes around effective management of the inbox.
• To support prioritisation of team calendars with professional commitments, managing diaries and being the contact point.
• Typing of day-to-day correspondence and reports on behalf of the professionals working within WMCPC, using a PC with Windows based software, Excel, PowerPoint & Word.
• Acting as a focal point for the team; liaising between stakeholders via face-to-face, telephone and written communication, instigating appropriate action, accordingly, as befits the sensitive and complex nature of the information involved, while communicating in a timely and effective manner.
• Answering administration-related queries.
• To report and prepare weekly progress updates and disseminate to the team.
• Taking responsibility for the WMCPC mailbox ensuring that both professionals and external stakeholders receive a timely response to any queries or requests.
• To assist in the organisation and smooth running of WMCPC meetings with both internal and external stakeholders. Administration responsibilities will involve taking minutes/action notes and maintaining action log.
• To work on own initiative with minimal supervision, prioritising own workload in line with objectives of the WMCPC.

Birmingham Women’s and Children’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Women and Childrens NHS Trust is the Lead Provider for the largest Child Adolescent Mental Health Service Provider Collaborative in the country – The West Midlands CAMHS Provider Collaborative (WMCPC).

Intensive Residential Outreach Care (IROC) is a new and unique approach to young people in care with complex psychological needs and vulnerabilities. This project sits under the West Midlands CAMHS Provider Collaborative programme with funding available to develop a regional service.

For further details / informal visits contact: Name: Natasha Ritchie Job title: Programme Manager Email address: [email protected]