Commercial Operations Manager

HOW WILL YOU MAKE AN IMPACT?

• Boutique Network Performance Strategy & Sales Achievements
• Based on the Maison’s global strategy and a solid performance analysis, review of capabilities and environment context, assists the Commercial Director/MD with the definition of the network performance strategy
• Guarantees the implementation of the network strategy throughout the boutique network (Retail / Ext Partner/ Ecom)
• Coach the Boutique Managements with the definition, implementation, and monitoring of the boutiques’ Commercial Action Plans
• Together with the Commercial Director /MD sets the boutique KPIs and ensures a regular follow up (BTQ Dashboard)
• Provides in time accurate sales reports
• Leads the performance, profitability, growth and optimization of the partnership network in line with the Maison’s and the market’s strategy.
• Reaches performance metrics specific to the partnership channel: sell-out, market share, sell-in vs budget commitment.
• Responsible for anticipating and sorting all legal issues with the assistance of Richemont legal team: distribution contracts, respect of antitrust laws, grey market control.
• Assisting Commercial Director/ MD on the MAP preparation, brief boutique …
• Manage the annual budget process (analysis, proposal, communication, monitoring) in partnership with the Regions, the High Jewelry and Ecommerce teams as well as definition of commercial KPIS.
• Develop relevant tools for managing performance (monthly / weekly dashboard, ad-hoc reports as needed) incorporating a 360 vision: across channels, products, client’s segments, client voice etc.
• Share findings with relevant teams to turn data into actionable plans.
• Collaborate cross-functionally to support the Cartier action plans process (boutiques, specialists) and ensure consistent execution throughout the year.
• Develop and implement retail execution plans for key sales initiatives: commission plan, incentives, boutique organization incl. headcount requests, roles & missions

• Strives for operational excellence within all boutiques & channels and proactively works with the Boutique Managements to improve their professionalism according to their opportunities and constraints
• Is the warrant of a correct and efficient implementation and use in all boutiques of all policies, procedures, compliance, guidelines, and tools
• Is responsible for the boutique planning, staff allocation and participates to the hiring process
• Supports the Boutique Managements to achieve an optimal staffing within each boutique.
• According to specific market and/or boutique needs, identify the most appropriate incentives, and ensures a correct implementation and follow up
• Ensures the order, implementation and correct usage of all Art of Living-related items and tools such as uniforms, music, fragrances, iPads, etc.
• Receive, control, and prepare all the info related to High tickets and incentives for payroll purposes. Consolidation of retail business information (sales forecast, budget control, expenses) Control on tourist guides commissions.
• In coordination with Commercial Director, MD, following-up any international projects, supervising Boutique Management meetings preparation, ensuring good communication with other departments.
• Business Development
• Serve as a key partner in the Richemont and Cartier business transformation, participating in the development and implementation of initiatives to evolve the organization’s operational processes and structure
• Conduct needs assessments throughout the organization, as necessary, and propose plans for addressing priorities
• Develop and implement business development plans and initiatives that enable Maison’s to meet and exceed sales and marketing targets
• Conduct ongoing analysis of processes and ways of working across all central functions, and recommend strategies for improvement
• Develop reports, presentations, and strategic analysis, as needed, and to support recommendations for driving the business forward

Project Management

Lead and oversee key strategic projects and initiatives across the region, as follows:

• Plan, implement, and manage key strategic projects across all regional Maison’s, functions, and markets, in alignment with business objectives, and in collaboration with relevant teams and stakeholders
• Ensure alignment of objectives and decision making across all internal and external stakeholders
• Ensure all critical project related issues are addressed thoroughly, efficiently, and judiciously
• Maintain and communicate project management plans, status updates, and proposed mitigation approaches and solutions when necessary

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have 6+ years of experience in luxury commercial or retail departments holding a bachelor’s degree
• Extensive experience in working in multicultural environments with multiple and diverse management stakeholders
• You are an expert in Microsoft PowerPoint, Excel and proficiency in Reporting tools
• You are known for your strategic and leadership ability, strong communication skills, client-oriented, team-player, structure and organized.
• You are an expert in analytical skills and is strives in working with data & database universe