Information Technology Officer

Join our team in Brisbane as part of the Frontline & Digital Division delivering ICT services to the Queensland Police Service, the Inspector-General Emergency Management, State Emergency service and Marine Rescue Queensland. Our Division provides vital assistance to frontline officers and policing services across the state and to the broader Queensland community. We are committed to delivering healthy, state, positive and inclusive workplaces with diverse workforce the reflects the community we serve.

Your Key Accountabilities

The core capability requirements for this role are:

• Provide technical support for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
• Monitor ITSM tool queues and action technical activities as delegated, escalate issues, and maintain customer communications regarding the progress of jobs.
• Provide technical advice and specifications in broader project work and assist in solutions design and implementation for state wide ICT projects.
• Assist in the development of technical documentation for end users and technical support colleagues throughout the state.
• Liaise with managers, internal and external IT teams and proactively identify IT requirements and develop local strategies to optimise the use of available information technologies.
• Provide high quality advice and assistance to QPS and our customer agencies in the procurement of ICT equipment.

Role Requirements

Highly Desirable

• Minimum 4 years’ experience in an enterprise-scale ICT services environment.

Desirable

• Experience in the use of ITIL framework.
• Experience with mobile device technologies.
• Experience in Windows server (2008 and above).
• Experience in Windows 7 SOE and above.
• Experience with ITSM tool management for IT Service Delivery.

Special Conditions

• Possession of a current open Queensland “C” class driver’s licence is required to perform the role.
• Intra and inter-state travel may be required.
• Deployments, including participation in a 24/7 roster, during emergency and major incident events.
• Performance of some manual tasks e.g. moving / relocating computers and printers. Workplace Health and Safety policies apply.
• On-call duties, overtime and work outside normal business hours may be required.

SFIA Skills

The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:

Level: 3

Skill Code(s)

ITOP – IT infrastructure

HSIN – Systems installation and removal

Further information can be found on the SFIA site by searching for the ‘skill’ code (e.g. ITMG) and then referring to the skills listed under the applicable ‘level’ e.g. level

Applications to remain current for 12 months.

Occupational group IT & Telecommunications