Manager, Labor Management
Job Description
What You Get To Do
As United Parks & Resorts looks to continue its reinvention, we are seeking top talent to become an operational partner with strong analytics as our Manager of Workforce Management. This person will be responsible for partnering across the Park Leadership for the design, supporting development and implementation of company-wide workforce management program and labor strategy. Helping to establish the development and deployment of defined, comprehensive strategy that supports the creation of a long-term, sustainable labor management program, and strategic workforce planning to support culture and growth objectives.
This is a key leadership role within the organization, one that will interact with all functions along with investors and partners. The right candidate will bring a mix of strategic thinking, problem solving, and communication skills, along with strong results-orientation. Further, this person will bring strong expertise in Workforce Management and Labor Analytics, with a focus on improvement of United Parks & Resorts’ bottom line.
United Parks & Resorts looks for ambassadors who are energized self-starters not afraid to share their perspectives. The right person will want to dive in with the business while operating as a senior leader in a beloved brand and public company (with strong upward opportunities).
- Supports to develop and deliver workforce management program and solutions. A comprehensive strategy to implement labor standards, data analytics and reporting.
- Measures program effectiveness and drives success metrics around participation, results and financial impact. Uses data and analytics to make decisions, ensuring competitive posture of programs and policies, as well as consistency across the system.
- Prepare thoughtful and timely analysis of labor management techniques, including establishing performance metrics, scheduling, deployment, and utilization of appropriate staffing levels.
- Design reporting mechanisms which provide timely insight into labor performance and volume driven trends.
- Maintain a robust, enterprise-wide reporting package, track forecast accuracy, analyze business trends, and evaluate departmental performance.
- Develop analytical tools that help streamline performance, while maintaining predefined service expectations.
- Lead Ad hoc analytics as new business initiatives arise, constantly look for improvements in processes, procedures, and practices to maximize revenue, provide service enhancements to guests, and/or reduce unnecessary or duplicate work.
What It Takes To Succeed
- Demonstrated success in project management and process improvement
- Advanced skills in Microsoft Excel and various power BI tools
- Experience working and communicating with senior and C-Suite leaders – ability to operate at high levels while also being detail oriented
- Strong Ability to gather, synthesize and analyze data and draw logical conclusions.
- Ability to create effective analysis, reports and presentations
- Demonstrated ability to innovate and adapt to address the needs of a constantly evolving organization (while exhibiting a sense of urgency).
- Deep empathy and the ability to quickly connect and build trust with people across an organization.
- Passion for United Parks & Resorts and its mission.
- Travel and tourism experience preferred but not required.
The Perks Of The Position
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.