Customer Support Specialist

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Tuition assistance
• Vision insurance
• Wellness resources
• Adhere to established communication protocols, guidelines, and policies:

It is essential to follow the predefined communication protocols, guidelines, and policies set forth by the organization to ensure consistency, professionalism, and clarity in all interactions. This includes understanding the appropriate channels for communication, maintaining confidentiality, and using the correct tone and language when engaging with customers and colleagues. By adhering to these standards, we can foster a positive and effective communication environment that aligns with the company’s values and objectives.

• Maintain and update the customer database:

Regularly maintaining and updating the customer database is crucial for ensuring that all customer information is accurate, current, and easily accessible. This involves inputting new customer data, correcting any inaccuracies, and removing outdated information. By keeping the database up to date, we can enhance our ability to provide personalized service, track customer interactions, and analyze trends that can inform business decisions. Additionally, a well-maintained database supports effective marketing efforts and improves overall customer relationship management.

• Address customer inquiries promptly:

Responding to customer inquiries in a timely manner is vital for building trust and satisfaction. This involves acknowledging receipt of inquiries quickly, providing clear and accurate information, and resolving issues efficiently. By prioritizing prompt responses, we demonstrate our commitment to customer service and enhance the overall customer experience. Implementing a system for tracking inquiries and follow-ups can help ensure that no customer concern goes unaddressed and that all interactions are handled with care and attention.

• Gather and evaluate customer feedback:

Actively seeking and evaluating customer feedback is essential for understanding their needs, preferences, and experiences with our products or services. This can be achieved through surveys, interviews, or feedback forms. Once collected, it is important to analyze the feedback to identify trends, areas for improvement, and opportunities for innovation. By valuing customer input and making data-driven decisions based on their feedback, we can enhance our offerings, improve customer satisfaction, and foster long-term loyalty. Regularly sharing insights from customer feedback with relevant teams can also drive continuous improvement across the organization.

This is a remote position.

Compensation: $16.00 – $20.00 per hour