IT Support Specialist

IT Support Specialist 12 month FTC

Location: Bournemouth – Office Based

Working hours: 09:00 – 17:30 Monday – Friday

Salary: £30,000 – £40,000 DOE

About Kortext

Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s

#1 student learning content and engagement platform partnering with over 100 UK

universities and many more worldwide, we need great people to join our team. Our

purpose is to support universities in their mission to educate the next generation of

difference-makers!

The Role

We are looking for a motivated and self-starting IT Support Specialist to join our IT

Operations team. The ideal candidate will have experience providing both in-office and

cloud-based IT support, ensuring seamless operations across all technology platforms.

Experience with Microsoft Office 365, including Teams Phone System, is highly desirable.

This role is critical to maintaining productivity, supporting end users, and ensuring the

smooth running of IT systems across the organization.

Key responsibilities

• Provide technical support for hardware, software, and networking issues for onsite and remote employees
• Troubleshoot and resolve issues related to desktop systems, laptops, printers,

and other office IT equipment

• Assist users with Microsoft Office 365 applications, including Teams, SharePoint,

and OneDrive

• Manage and support Microsoft 365 services, including Exchange Online,

SharePoint, Teams, and Teams Phone System

• Assist with the configuration and troubleshooting of Teams telephony, including

call routing and device setup

• Collaborate with vendors or external support as needed for advanced Teams

Phone System issues

• Perform basic network troubleshooting, including connectivity issues, Wi-Fi

configuration, and VPN support

• Set up user accounts, hardware, and access to necessary tools for new

employees

• Decommission and secure IT equipment and accounts for departing staff in

compliance with organizational policies

• Follow security best practices to ensure the protection of corporate systems and

data

• Perform routine maintenance, updates, and patches for supported devices and

systems

• Maintain accurate records of support requests, resolutions, and system

configurations

• Create and update user guides and provide training to end users as needed

Key Skills & Requirements

• Diploma or degree in Information Technology, Computer Science, or a related

field (or equivalent experience)

• 2+ years of experience in an IT support role, providing both hardware and

software support, including experience with Intune MDM for managing and

troubleshooting device compliance

• Experience with Intune Mobile Device Management (MDM) for supporting and

troubleshooting end-user compliance issues

• Proficiency with Microsoft 365 services, including Teams and Teams Phone

System (experience configuring call routing and devices is an asset)

• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
• Experience with troubleshooting hardware issues for desktops, laptops and software
• Familiarity with Active Directory and Azure AD for user management
• Excellent problem-solving and troubleshooting abilities
• Strong communication and interpersonal skills to assist non-technical users
• Self-motivated and able to work independently, managing multiple tasks and

priorities

• Eagerness to learn new technologies and take initiative in solving complex

challenges