Assistant Manager, Non Exempt

Playa Bowls is New Jerseys Original Acai Shop, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added almost 60 locations in 2023 and are on target to add as many 75 new locations in 2024. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

About The Role

We are seeking an Assistant Manager, to join our team in the Hospitality, Tourism and Recreation industry. The successful candidate will be responsible for assisting the General Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive work environment. The Assistant Manager will also be responsible for managing and training staff, monitoring inventory, and ensuring compliance with company policies and procedures. This role requires a detail-oriented individual with excellent communication and leadership skills.

Minimum Qualifications

• High school diploma or equivalent
• 2+ years of experience in a similar role
• Excellent communication and leadership skills
• Ability to work flexible hours, including weekends and holidays

Preferred Qualifications

• Associate’s or Bachelor’s degree in Hospitality Management or related field
• Experience with inventory management software
• Bilingual in English and Portugese

Responsibilities

• Assist the General Manager in overseeing daily operations
• Ensure exceptional customer service is provided at all times
• Manage and train staff to ensure they are meeting performance expectations
• Monitor inventory and ensure proper stock levels are maintained
• Ensure compliance with company policies and procedures

Skills

The Assistant Manager will utilize their excellent communication and leadership skills to effectively manage and train staff, ensuring exceptional customer service is provided at all times. They will also use their attention to detail to monitor inventory and maintain proper stock levels. Additionally, the successful candidate will utilize their knowledge of company policies and procedures to ensure compliance. Finally, the Assistant Manager will use their problem-solving skills to address any issues that may arise and maintain a positive work environment.