IT SUPPORT/ ADMIN

JOB DESCRIPTION:

At Basecode, we’re not just about coding; we’re about innovation, creativity, and having fun while solving business challenges for our clients and helping them reach their business goals by leveraging the power of technology. If you’re passionate about technology, eager to learn, and thrive in a collaborative, innovative environment, then you’re exactly who we’re looking for. We expert IT support services as a distinguished partner to leading SaaS providers such as Zoho, Salesforce, Google, and Microsoft. Our mission is to empower our clients by enhancing their use of these platforms, ensuring they leverage the full potential of their software investments. As our client base grows, we’re looking to expand our team with an IT Support who shares our passion for technology and customer service.

Role Overview:

The IT Support/Admin will play a vital role in our team by assisting in the delivery of high-quality support services to our clients, focusing on SaaS platforms like Zoho, Salesforce, Google, and Microsoft. This role requires the ideal candidate to have hands-on experience in troubleshooting, system administration, and customer support, extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Key Responsibilities:

• Assist in troubleshooting and resolving issues related to SaaS platforms, including Zoho, Salesforce, Google, and Microsoft products.
• Support clients in the configuration, deployment, and effective use of SaaS solutions to meet their business needs.
• Handle client inquiries, providing prompt, accurate, and friendly support for technical questions and service requests.
• Participate in creating and updating documentation for IT support procedures, user guides, and FAQs for SaaS platforms.
• Contribute to IT projects focused on software upgrades, migrations, and integrations for our SaaS partners.
• Learn and apply best practices in IT support, with a focus on software-as-a-service solutions.
• Generating sign-ins for new hires during the onboarding process
• Logging all service requests and updating tickets as needed
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

Requirements

Requirements

• Two years of experience in IT
• Bachelor’s, or Master’s degree program in Information Technology, Computer Science, or a related field.
• Excellent understanding of SaaS platforms and cloud-based solutions.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with an emphasis on customer service.
• Ability to work effectively in both independent and team settings.
• A computer with internet access – We give allowance for data.
• High-level knowledge of commonly used software, hardware and applications
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools

Preferred Qualifications:

• Experience in IT support, cloud computing, or SaaS platforms.
• Familiarity with CRM systems and cloud services.
• Eagerness to learn about new technologies and software solutions.
• Professional certifications
• Project management experience

Benefits

Benefits:

What We Offer:

Competitive Salary

Data package

Pension

HMO

Other Benefits:

• Exposure to a wide range of SaaS products and IT support activities.
• A learning environment mentored by experienced professionals in the SaaS and IT support field.
• The opportunity to work on meaningful projects that directly impact client success.