Voice Chat Process
Job Description
Voice Chat Process
Company Overview
Adani Power (APL), a part of the diversified Adani Group, is the largest private thermal power producer in India. The company has an installed thermal power capacity of 12,450 MW spread across four power plants in Gujarat, Maharashtra, Karnataka, and Rajasthan. With the help of a world-class team of experts in every field of power, Adani Power is on course to achieve its growth potential. The company is harnessing technology and innovation to transform India into a power-surplus nation, and provide quality and affordable electricity for all.
Job Location
India
Years of Experience
0-5
Job Responsibilities
- Handle customer inquiries and provide solutions via voice chat.
- Maintain a high level of customer satisfaction through effective communication.
- Collaborate with team members to improve customer service processes.
- Document customer interactions and feedback accurately.
- Stay updated with product knowledge and company policies.
Required Skills
- Excellent verbal communication skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with chat software.
- Customer-oriented mindset.
Preferred Qualifications
- Bachelor’s degree in any field is a plus.
- Experience in customer service or call center operations is advantageous.
- Familiarity with the power or energy sector is beneficial.
Why Join Us
At Adani Power, you will be part of a dynamic team that is committed to transforming India into a power-surplus nation. We offer opportunities for professional growth and development, and the chance to work on innovative projects that make a real impact.