High-End Client Engagement & Experience internship

Reporting to the High-End Client Development Director, this role has the aim to support the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients), ensuring excellence in planning unique Client Journeys and relationship-building activities.

Job Responsibilities

Key Accountabilities:

• Assist in analyzing client data to support tailored engagement strategies.
• Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data).
• Contribute to the planning and coordination of exclusive high-end client experiences.
• Refine and improve the Toolkit and update semester calendar to ensure client activations at key moments and locations.
• Collaborate on the development of gifting programs for high-value clients.
• Help identify and leverage client development opportunities to delight clients.
• Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations.
• Assist in tracking budgets and managing suppliers for client-related activities.
• Monitor competitors’ activities related to client experiences and provide insights to enhance strategies.

Profile

Qualifications / Professional Capabilities: University degree in Business Management or a related field; study experience abroad will be considered a plus. Good relational and communication skills. Strong attention to detail, accuracy, and analytical skills. Fluency in Italian and English; other languages are an advantage. Personal Competencies: Client-focused mindset with a collaborative and solution-oriented attitude. Cultural sensitivity. Business awareness. Planning and organization. Adaptability and eagerness to learn.