Operations Specialist, Events & Venues

The Events and Venues use case is one of the most unique and challenging at Uber. These important trips occur at destinations other than the home or the airport that may have increased operational complexity and serve a highly valuable audience. The opportunity to help positively shape the experience for riders in these locations can help drive growth and retention for the business, while earning brand favorability with key opinion formers across the globe. The Event & Venues Ops team is obsessed with solving these problems and positioning Uber as a valuable transportation planning resource for the properties and cities we operate in.

The Event & Venue Specialist role is a unique opportunity to grow Uber’s business with a focus on managing cross-portfolio projects for the entire US and Canada portfolio of transit stations, hotels, festivals, and stadiums.

This role will work to uplevel the event & venue experience through configuration changes, improved internal processes, and engagement with a vast network of external stakeholders, including event organizers, venue operators, traffic planners, property developers, and law enforcement agencies.

This role calls for a combination of creative problem-solving, analytical skills, organizational skills, technical prowess, and interpersonal ability to manage strategic programs and partnerships. You should be comfortable with project management, building and maintaining external relationships, and data analysis. You should gravitate towards challenges and enjoy digging deep to solve problems.

What You’ll Do

Event, Venue, and City Relationship Management:

• Work closely with cross-functional teams across business development, product, marketing, operations, legal, and finance to resolve issues at a portfolio of events and venues across the US and Canada.
• Respond to configuration change requests, PUDO zone setups, general questions, and other inbounds from external parties.
• Manage driver and rider CRM related to user acquisition, public safety matters, and transportation logistics.
• Negotiate consulting and partnership agreements, process contracts and payments, operationalize the terms of new or amended deals, and ensure ongoing adherence to terms.
• Provide support to complex, high-impact projects and configuration changes across the portfolio.
• Develop new systems to increase efficiency in cross-functional work with other departments and to help streamline integration of existing and emerging products that are being prioritized across the event and venue use case.

Operational Excellence Work

• Complete data analysis as needed to support portfolio management and ad hoc event plans.
• Triage internal stakeholder feedback regarding event and venues experiences with updated wayfinding and other operational adjustments.
• Participate in event and venue configuration audits to ensure a consistent, defect-free experience across all priority properties.

Strategy & Insights:

• Build insightful reports and presentations to communicate business performance and strategic opportunities.
• Deep dive into our biggest marketplace and core experience challenges and navigate high touch issues through critical thinking and ideation.

BASIC QUALIFICATIONS

• Associates Degree
• 1-2 years of related experience
• Organized with project management experience
• Data-first problem solver with experience with Excel/data management
• Strong communication skills
• Basic tools proficiency [Salesforce, Google Sheets, Fractal, Mapsdot, Bugle, Forge, Bloc, Flow]

PREFERRED QUALIFICATIONS

• Experience in strategy, operations, and program management.
• Experience producing high quality presentations.
• Experience taking initiative in a constantly changing work environment; resilience to overcome challenges and deliver during fluid conditions.
• Self-motivated individual that works well independently.
• Experience with managing collaborators at all levels, and experience interacting with airports as an added plus.
• Penchant for problem solving. The right person is energized by problems, loves to obsess about the details.
• Speed, resourcefulness, and go-getter attitude. This team moves fast and usually operates in new spaces. You pick up things fast and run with them.

For Chicago, IL-based roles: The base hourly rate range for this role is USD$33.66 per hour – USD$35.46 per hour. For New York, NY-based roles: The base hourly rate range for this role is USD$37.50 per hour – USD$39.42 per hour. For Phoenix, AZ-based roles: The base hourly rate range for this role is USD$30.05 per hour – USD$31.62 per hour. For Washington, DC-based roles: The base hourly rate range for this role is USD$37.50 per hour – USD$39.42 per hour. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.