Technical Support Representative

Siteline is a Series A SaaS startup in the construction billing space. We’re a team of 28 full-time employees who live and work remotely across the U.S. and Canada, with a small in-person office in San Francisco as well.

What problems are we solving?

We’re on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn’t evolved in decades, and construction is one of the slowest industries to get paid in. We’ve found a unique wedge into this huge market and are growing quickly.

Why are we building this?

Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We’re reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.

As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.

Responsibilities:

• Build forms using an internal tool to transform PDF forms into customer fillable forms.
• Ensure precise alignment and sizing of fonts to maintain consistency and quality.
• Work efficiently with PDFs and Excel to optimize form creation and processing.
• Assist customers with billing inquiries, including identifying and communicating math errors to the team.
• Collaborate with teammates on strategic projects as needed to support team objectives.
• Becoming proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues.
• Conducting thorough investigations into complex technical issues reported by customers and providing timely and effective resolutions.

What We’re Looking For:

• Fluent English writing skills (fluent speaking English preferred).
• Strong math skills, persistence, and attention to detail.
• Proficiency in computer skills, including Excel and email. Ability to manipulate PDFs (annotate, change, recreate) is essential.
• Excellent communication skills and fast learner. Ability to quickly learn construction vocabulary and associated variables.
• Highly motivated, results-driven, competitive, resilient, and fearless.
• Organized with strong time management skills.
• Strong internet connection.
• Collaborative team player.

Preferred:

• Availability in US Time zones (ET to PT)
• Previous experience in a SaaS company is advantageous
• Experience in building forms is highly desirable
• Familiarity with commercial construction accounting is a plus
• Experience working in a technical support role is a plus
• Experience with support tracking systems like Zendesk is a plus

Company values

Move Quickly, Together

Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.

Reach for the Sky

We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.

Run Lean

Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.

Be the Steel

Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We’re stronger than reinforced concrete when we support each other.

Build Our Fanbase

Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.

Shoot Straight

We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it’s okay to disagree with—but still commit to—the chosen direction.

At Siteline, we’re looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us!