VIP Manager

The Mill Adventure is a scale up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

Today, we provide a complete iGaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 100+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.

We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.

Tasks

As our business continues to grow, we are looking for a dynamic and dedicated VIP Manager to oversee and nurture relationships with high-value players and streamers in our online casino. This role requires exceptional communication skills, a customer-focused mindset, and the ability to work flexible hours to accommodate the needs of our diverse clientele.

• Relationship Management: Build and maintain strong relationships with VIP players, providing them with personalized support and ensuring high levels of satisfaction and loyalty.
• Account Monitoring: Track player activity to identify trends, anticipate needs, and tailor promotions or incentives.
• Retention & Growth: Develop and implement VIP retention and reactivation strategies to maximize player lifetime value.
• Problem Resolution: Serve as the primary point of contact for VIP players, addressing any issues or concerns promptly and professionally.
• Relationship Building: Together with the brand manager, assist with managing partnerships with streamers and nurture the relationships.
• Collaboration: Liaise with internal teams (marketing, gaming operations, crm etc) to develop VIP and streamer-specific campaigns and lifecycles.
• Reporting: Provide regular reports on player/streamer performance and suggest actionable insights to improve retention and growth.
• Compliance: Ensure all activities align with regulatory and responsible gaming standards.
• Support and Execution: Support the brand manager with planning and execution of streamer promotions.

Requirements

You’ll be a great fit if you have:

• Experience dealing with streamers and/or marketing partners
• Experience as a VIP manager
• Talent in building relationships and brand engagement
• Worked with streamers, forums and communities
• Meticulous attention to detail
• Excellent written and verbal communication skills
• Ability to work on your own initiative
• Willing to work flexible hours, open for on-call work

Benefits

• A lean, focused company, offering a flexible working environment
• The opportunity to work with and learn form a highly skilled, talented team
• A great company culture, where accountability is innate, transparency is key and competency is virtue
• Being part of a small, tight knit, caring community
• Work equipment of your choice
• Private health insurance
• Learning budget
• Parking/transport or co-working allowance
• Company wide and team based get togethers