Head of Payments Operations

Head of Payments Operations

Operations – Malta (Remote)

Department

Operations

Employment Type

Employee full-time

Minimum Experience

Experienced

The Head of Payments Ops role is to lead the Payments team, ensuring seamless, efficient, and secure transaction processing. This pivotal role involves overseeing end-to-end payment operations, driving process improvements, and ensuring compliance with regulatory requirements.

Requirements:

• Manage and lead a team of payment professionals, providing guidance, mentorship, and support to achieve department objectives.
• Oversee payment processing activities, including deposit and withdrawal processes, fraud prevention, and chargeback management.
• Act as a key decision-maker in complex investigations, mitigating potential business risks swiftly and effectively to protect customers.
• Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices.
• Manage fraud prevention procedures and policies, ensuring adherence to best practices and compliance with regulatory standards.
• Oversee the KYC process and optimise it to align with business needs.
• Collaborate with internal stakeholders, including finance, compliance, and customer support, to optimize payment processes and ensure compliance with regulatory requirements.
• Manage relationships with providers to address customer-related issues;
• Work closely with the Payments Product Team to improve payment-related systems and processes to enhance efficiency and user experience;
• Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management.
• Identify, prioritize, and report system errors and bugs to technical teams, ensuring a seamless customer experience.
• Lead the fraud prevention strategy, conducting regular reviews and audits to strengthen detection and reporting systems.
• Set and oversee department OKRs and KPIs to drive performance
• Prepare and present regular reports to senior management on payment performance, KPIs, and strategy.
• Support the development of operational documentation, ensuring the entire team is aligned with updated fraud and compliance protocols.
• Monitor industry trends, regulations, and emerging technologies to identify opportunities and potential risks for the company’s payment operations.
• Ensure teams are well-trained, coached, and efficient, managing schedules and supporting employee issues to maintain high customer service standards.

Requirements:

• Previous experience working within the iGaming industry is essential.
• Proven experience in managing payments processes, fraud detection systems, chargeback processes, and risk mitigation strategies.
• Expertise in overseeing day-to-day operations, ensuring payment processes run efficiently and securely.
• Strong understanding of compliance, KYC, and fraud prevention requirements, with a proactive approach to risk management.
• Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement.
• Experience managing teams across multiple countries within international organizations, ensuring a unified and customer-centric approach.
• A solid analytical skills and a good understanding of 3rd party Fraud, Risk, and Compliance systems
• Experience and deep understanding of PIQ.

Our Offer:

• Competitive salary synonymous with skills and experience.
• Performance and bonus structure dependent on achievement of set targets and personal performance (annually paid bonus).
• Private health insurance.
• Remote work from Malta under employment contract.

First Name

Last Name

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Country

Malta

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