CONTRACT MANAGER TW

Company Summary: TW Metals, LLC is a leading global distributor of Specialty Metals. We stock and processes tube, pipe, (https://www.twmetals.com/pipe.html) bar, extrusions, sheet and plate (https://www.twmetals.com/plate.html) in stainless, aluminum, nickel, titanium, (https://www.twmetals.com/titanium-tubing.html) carbon and alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. https://www.twmetals.com/

Responsibilities: The Customer Contract Manager serves as a critical liaison between TW Metals and its customers, ensuring seamless communication and effective contract fulfillment. This role involves managing customer-specific inventory by reviewing forecasts, specifications, and coordinating with internal departments such as purchasing, sales, operations, and shipping. Key responsibilities include:

• Inputting material requirements into Gains and verifying stock availability.
• Expediting incoming materials from vendors and ensuring accurate order entry.
• Preparing customer bids and researching alternative material sources to meet quality and pricing standards.
• Following up on customer orders to guarantee on-time delivery, addressing delays proactively, and maintaining strong customer relationships.
• Providing regular updates through bi-weekly Teams conference calls, covering upcoming projects, material needs, and late orders.
• Compiling data for customer bids and managing open order reports on a weekly basis.
• Advising sales and purchasing teams on unique contractual requirements and maintaining consigned inventory as needed.

This role requires exceptional organizational skills, attention to detail, and a proactive approach to problem-solving to meet customer needs and support TW Metals’ commitment to excellence.

Qualifications:

• High School or GED, Undergraduate degree in Business Administration or related area preferred

Requirements:

• Possess effective communication skills which include verbal and written
• Ability to prioritize workload and be self-directed
• Customer service or sales assistant experience is necessary
• Metals industry experience is preferred
• Must have experience with Microsoft Office, particularly efficient on Excel is preferred
• Ability to learn proprietary program (Metalware)

We offer a full comprehensive benefits program which includes: medical, dental, vision, company paid life- insurance, short and long-term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits.

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)