Job Description

About Decagon

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we’ve been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We’ve raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About The Role

Decagon is looking to hire our first team member for our Business Operations function to tackle some of our highest-priority strategic and operational challenges as we scale. In this role, you’ll partner closely with leadership across functions to identify key areas for improvement, build scalable processes, and drive high-impact initiatives that help the company grow efficiently. You’ll be at the intersection of strategy, execution, and problem-solving, helping shape the foundation of our AI-first organization.

You May Be a Good Fit If You

  • Have 3+ years of experience in management consulting, business operations, or a strategic role at a high-growth startup
  • Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
  • Have strong analytical skills and are experienced in using data to inform decisions, optimize processes, and track performance
  • Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
  • Thrive in fast-paced environments and enjoy wearing multiple hats to solve ambiguous challenges

Even Better If You

  • Have experience scaling an early stage startup
  • Have a track record of designing and implementing operational processes that unlock efficiency and drive results
  • Are passionate about building from the ground up, with a strong bias toward action

Benefits

  • Medical, dental, and vision benefits
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office to keep you at your best