Operations Support Coordinator (Remote in US)
Job Description
About the Program: Office of People with Developmental Disabilities-Children
and Adolescent Needs and Strengths Assessment Services. Maximus conducts conflict-free assessments of children and youth aged 6-17 who have
intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities
(OPWDD). Maximus Assessors use the Child and Adolescent Needs and
Strengths (CANS) comprehensive assessment tool to identify the
strengths, interests, and needs of these children and youth, information
which assists Care Coordination Organizations (CCO) in their
person-centered care planning.
Essential Duties and Responsibilities:
Conduct outreach to obtain pertinent consumer information and identify
parties to receive notification of impending assessment appointment.
Conduct timely outreach and meet productivity targets related to
scheduling assessment appointments with all appropriate individuals
identified and document all outreach activities for tracking and
reporting purposes.
- Assist in coordinating last minute scheduling
changes to ensure assessment appointments are completed and quickly
communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Ensures consumer needs are met when scheduling assessment appointments
and the most appropriate resource is assigned to complete the
assessment.
- Ensures the scheduling process and workflow runs
efficiently and meets all program objectives and quickly identifies
areas for improvement or correction
- Respond to inquiries from
all stakeholders including individuals, families and CCO agencies, and
provide education about the Child and Adolescent Needs and Strengths
Assessment (CANS).
- Follows all work instructions, policies and procedures in relation to the Project
Meets all standards established for this position as outlined in the
corresponding annual performance criteria and bonus template for this
position.
- Performs other duties as may be assigned by Management.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
- 1-3 years of experience doing community outreach or conducting one-on-one presentations
- Previous experience working or interacting with individuals with intellectual or developmental disabilities
- Proficiency with MS Office Suite
- Excellent organizational skills
- Excellent written and oral communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently
- Ability to learn new software programs quickly and intuitively.
Preferred Skills
- Associate’s Degree
- 1-3 years of experience in a customer service environment
- Experience with MAXEB, Choices and OPWDD Services
- Experience multitasking across multiple systems
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds