Employee Relations Specialist

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next-day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in 21 of the 25 major U.S. metro urban areas across the U.S., enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

We are seeking an experienced Employee Relations Specialist to join our dynamic HR team. This role is critical in ensuring a positive and compliant workplace for our diverse team, which includes a significant population of hourly employees. The ideal candidate will have a strong background in employee relations, extensive case management experience, and a solid understanding of federal and state employment laws.

Key Responsibilities:

• Conduct thorough investigations into complex employee relations matters, including grievances, performance issues, and workplace conflicts.

• Maintain meticulous records of all cases, ensuring accuracy, consistency, and compliance with legal and organizational standards.

• Provide guidance on federal and state employment laws, regulations, and company policies to ensure compliance across the organization.

• Help develop and implement efficient internal processes and workflows for Employee Relations, ensuring consistency, compliance, and timely resolution of employee concerns and issues.

• Recommend policy updates or changes based on emerging trends or legal requirements.

• Act as the primary HR contact for the hourly employee population, addressing concerns and fostering a positive work environment.

• Develop and implement initiatives tailored to the unique needs of hourly employees.

• Partner with managers to provide training and coaching on employee relations best practices, conflict resolution, and performance management.

• Promote a culture of open communication and continuous feedback.

• Analyze employee relations trends and metrics to proactively address workplace issues.

• Collaborate with HR and leadership teams to develop strategies that improve employee satisfaction and retention.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 4–6 years of experience in employee relations or as a Human Resources Business Partner (HRBP).

• Demonstrated expertise in managing complex employee relations cases, including investigations and resolution.

• Experience working with an hourly employee population in a fast-paced environment.

• Knowledge of federal and state employment laws, regulations, and compliance requirements.

• Strong interpersonal and communication skills, with the ability to build trust and maintain confidentiality.

• Proficiency in HRIS and case management systems is a plus.

• PHR/SPHR or SHRM-CP/SHRM-SCP certification is a plus.

Why Join Jitsu?

Work with a passionate and innovative team shaping the future of last-mile logistics. Competitive compensation package and benefits. Opportunities for professional growth and development. An inclusive and supportive work environment that values diversity and collaboration.

Physical Requirements:

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position: stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.

Travel:

This position requires 25+% of travel time. This includes traveling to our warehouses to conduct in-person ER interviews.

Compensation:

$75,000–$85,000 annual salary plus benefits.

For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work.