IT Application Support Specialist

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Your future at Skyservice:

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!

Role Overview:

As an IT Application Support Specialist at Skyservice, you would be responsible for ensuring the smooth operation and support of the organization’s key software applications. Your role would involve troubleshooting issues, and actively engaging with software vendors to address and enhance application functionality.

SUMMARY OF RESPONSIBILITIES:

• Provide first and second-level support for business-critical applications, resolving issues in a timely and efficient manner;
• Work closely with external software vendors to report and track bugs and issues, ensuring timely resolution;
• Engage with vendors on enhancements, communicate business requirements, and coordinate updates to optimize application performance and security;
• Investigate and diagnose application issues, working closely with users to gather relevant information and provide effective solutions;
• Document and track support requests, ensuring accurate and detailed records of all troubleshooting activities;
• Collaborate with the development team to communicate and escalate issues that require software updates or enhancements;
• Work with IT teams to integrate applications seamlessly into the overall IT infrastructure;
• Identify opportunities for process improvement in application support and contribute to the development and implementation of best practices;
• Proactively monitor and analyze application performance, recommending optimizations to enhance efficiency;
• Assist with systems integrations;
• Prepare maintenance plans and upgrading schedules for the organization’s systems.

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor’s degree in Computer Science, Information Technology, related field OR equivalent work experience;
• Between 3-5 years of experience in IT application support (or similar);.
• Proven experience supporting and troubleshooting business-critical applications;
• Experience with IT ticketing systems;
• Familiarity with hosted solutions and remote access technologies;
• Knowledge of database systems and SQL queries;
• Demonstrated commitment to delivering exceptional customer service;
• Ability to understand and address end-users’ needs effectively;
• Exceptional analytical and problem-solving skills;
• Strong communication and interpersonal skills;
• Ability to work independently and collaboratively in a team environment.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.