Director of Product Strategy and Operations

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

Role Overview

Reporting to the Chief Product Officer, the Director of Product Strategy and Operations for Mid Incident Response and Reporting will be a key leader driving the strategic direction, operational efficiency, and cross-functional alignment of Versaterm’s CAD, Records, and Field Response & Reporting product sleeves. This role involves setting the vision for long-term product strategy, ensuring the seamless execution of initiatives, and enabling scalable processes to achieve business objectives. The ideal candidate is a strategic thinker with strong operational expertise, excellent communication skills, and a proven track record in driving product success.

What You’ll Do

Product Strategy Development:

• Collaborate with executive leadership to define and refine the product vision and strategic roadmap.
• Analyze market trends, competitive landscape, and customer insights to identify opportunities for growth and innovation.
• Evaluate and prioritize product investments to align with business goals and ROI expectations.
• Multi year P&L planning and forecasting including budgeting and scenario planning.

Operational Leadership:

• Develop and implement processes to streamline product development, launch, and lifecycle management
• Partner with cross-functional teams (e.g., Engineering, Marketing, Sales, Customer Success) to drive alignment and ensure successful delivery of product initiatives
• Establish and monitor key performance indicators (KPIs) and metrics to track the performance and impact of product strategies
• Manage executive-level reporting, including creating materials for board meetings and leadership reviews

Team Leadership and Enablement:

• Serve as a strategic advisor and mentor to product managers and cross-functional leaders
• Build and scale operational excellence across the product organization through training, tools, and best practices
• Foster a culture of collaboration, innovation, and accountability

Change Management and Communication:

• Act as a central point for communication and alignment across teams regarding product strategy and operations
• Lead cross-functional initiatives to improve workflows and address organizational challenges
• Ensure transparency and alignment by facilitating regular reviews, updates, and reporting mechanisms

What You Bring

• 8+ years of experience in product management, strategy, or operations, with at least 5 years in a leadership role
• Public Safety product experience; CAD and RMS preferred
• Bachelor’s degree in Business, Product Management, Engineering, or a related field; MBA or advanced degree preferred
• Proven ability to develop and execute strategic product roadmaps in fast-paced environments
• Strong operational mindset with expertise in scaling teams, processes, and systems
• Exceptional analytical skills and the ability to translate data into actionable insights
• Demonstrated success in leading cross-functional teams and driving collaboration
• Excellent communication, presentation, and stakeholder management skills
• Deep understanding of agile development practices and tools (e.g., Aha!, JIRA, Confluence)

You’ll Succeed if You Are

• A visionary thinker with the ability to anticipate customer and market needs
• Results-oriented and adept at balancing strategic planning with hands-on execution
• A natural leader and have the ability to influence and inspire others
• Adaptable and resilient in navigating complex and dynamic environments

Equal Opportunity

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact [email protected].