Service Manager

Duties And Responsibilities

• Ensures the rental fleet meets/exceeds corporate and industry standards for serviceability, quality and readiness.
• Works with the shop and rental teams to ensure delivery and service date commitments are met and when appropriate, acceptable adjustments are made.
• Communicates and negotiates effectively with customers to solve their requests, concerns, and issues.
• Monitors and effectively manages Service Department budget.
• Analyzes total department workflow and processes looking for ways to improve quality, safety, and productivity.
• Organizes and prioritizes a variety of projects and multiple tasks in an effective and timely manner, sets priorities, and meets deadlines.
• Oversees service and repair Work Order administration to ensure proper documentation and invoicing as applicable.
• Oversees Service/Shop Supervisor, Work Leads and assigned work groups by monitoring quality, safety, and productivity.
• Collaborates with Fleet management team to retire and/or purchase new rental fleet assets, continually improving our market position, while ensuring equipment readiness and availability.
• Communicates with Inside & Outside Sales regarding fleet availability; ensuring current and future sales/rental opportunities are met while providing alternative solutions as necessary.
• Works closely with internal/external customers ensuring operations objectives are achieved while fulfilling service, quality, and profitability demands.
• Analyzes and makes independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines.
• Maintains good team member relations by consistently applying Human Resource, Safety and Quality policies and procedures and ensuring directly and indirectly that each member of the department is trained and developed.
• Fosters a culture of safety while maintaining compliance with and contributing to Health, Safety and Environmental (HSE) policies.
• May need to travel to attend to business related matters.

Requirements/Experience:

• Minimum of 5 years’ experience in direct supervisory/leadership role with profit/loss responsibility.
• Minimum of 5 years’ experience in Managing a medium to large service department for Equipment or Automotive business line.
• Understand the basics of accounting procedures and warranty administration.
• Ability to effectively supervise and improve work processes.
• Managing a diverse staff of repair technicians and administrators.
• High School Diploma
• A two-year degree and or technical school certificate is preferred.

Skills/Knowledge:

• Familiarity with hydraulics, electrical systems and schematics, pneumatics, drivetrains, and diesel/gasoline engines.
• Workload scheduling
• QA/QC best practices
• Inventory control best practices
• Health, Safety, & Environmental (HSE) best practices
• Departmental budgeting
• Familiarity with the Automotive, construction, tool supply and/or equipment rental industry
• Intermediate computer and software skills/Microsoft Office Suite

Additional Requirements:

• Must be able to pass a drug test and background check
• Must be able to travel occasionally
• Must be able to occasionally work weekends
• Must have valid driver license and clean driving record