Live Chat Support

Symphony Solution Inc is a leading provider of innovative technology solutions, specializing in Cloud-based solutions, Mobile Applications, E-Commerce, Software Consulting, and Staff Augmentation services. We are committed to delivering excellence and helping our clients achieve their business goals through cutting-edge technology and expert consulting.

Job Title

Live Chat Support

Location

United States

Years of Experience

0-5 years

Job Description

As a Live Chat Support representative at Symphony Solution Inc, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibilities will include responding to customer inquiries via live chat, resolving issues promptly, and ensuring customer satisfaction. This role is vital for maintaining our reputation for excellent customer service and support.

Key Responsibilities

• Respond to customer inquiries and provide real-time support via live chat.
• Resolve customer issues efficiently and effectively.
• Maintain a high level of professionalism and empathy in all interactions.
• Collaborate with other departments to resolve complex issues.
• Document customer interactions and feedback accurately.
• Stay updated on product knowledge and company policies.

Required Skills

• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficient in using live chat software and other communication tools.
• Customer-focused with a positive attitude.
• Ability to work independently and as part of a team.

Additional Information

We are looking for a dedicated and enthusiastic individual who is passionate about providing top-notch customer service. If you thrive in a fast-paced environment and enjoy helping others, we would love to hear from you.