Personal Assistant-Life Solutions

Role Objectives

Provide high-quality administrative and organizational support to the assigned Executive, ensuring efficiency in operations and a high level of customer satisfaction. This role requires a proactive approach, with strong attention to detail and excellent organizational skills.

Key Responsibilities

Communication and Coordination

• Serve as the main point of contact between management and external/internal stakeholders.
• Screen and manage calls, handling or redirecting inquiries as appropriate.
• Address and track queries, requests, and complaints, ensuring timely referrals when needed.

Administrative Support

• Ensure all office supply needs are met for management.
• Maintain organized filing systems for both physical and digital documents.
• Manage and maintain calendars, confirming appointments with all relevant parties.

Meeting and Travel Arrangements

• Coordinate travel and accommodation plans, handling expense claims on the Fraxion system.
• Prepare meeting materials, such as briefing papers, reports, and presentations.
• Organize meeting logistics, including venue booking, catering, agendas, and minute-taking as needed.

Documentation and Confidentiality

• Draft, prepare, and distribute documents, reports, agendas, and minutes according to company standards.
• Handle all information and documents with the highest level of confidentiality.

Event and Presentation Support

• Arrange internal and external meetings, events, and team activities.
• Assist in presentation setups and provide support during workshops and meetings.

Customer Service and TCF (Treating Customers Fairly)

• Monitor and report on customer complaints to ensure resolution and customer satisfaction.
• Ensure all stakeholder / customer interactions reflect fairness and professionalism.

Professional Development

• Take ownership of career growth through regular discussions with relevant stakeholders