IT Support Technician

Key Responsibilities

• Resolve computing and access issues for internal and external DISH employees
• Leverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterprise
• As part of the Support Desk team, they will be providing support for Windows computers and Mac computers

Education And Experience

• 3+ years of relevant experience OR Bachelor’s degree +1 year relevant work experience

Skills And Qualifications

• Strong customer service skills including follow through and follow-up
• Curiosity and a desire to solve problems correctly the first time
• Ability to manage, track and prioritize multiple tasks and projects
• Willingness to share knowledge and expertise with teammates
• Attention to detail and willingness to go the extra mile
• History of exceeding ticket closure goals and SLAs
• Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
• Strong Windows and Mac support experience
• A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
• Great communication skills (people person)
• Be able to think on your feet and react quickly
• Thrive in a fast paced and high pressure environment
• Team player who works well with others
• Experience administering objects in Active Directory
• Experience with Microsoft SCCM
• Experience with ServiceNow
• Technical documentation abilities
• Experience using G Suite
• Experience supporting Mac OS in an enterprise environment

About ATEC Wireless

Mission StatementOur Mission is to be a world-class RF engineering services firm, that designs and supports innovative and cost effective network solutions to contribute positively to the wireless eco system.Building Smarter Wireless NetworksAn independent diversity firm dedicated to wireless communications services, ATEC provides RF engineering services and technical outsourcing to telecommunications carriers, managed service providers, tower operators, and equipment vendors. ATEC has taken the lead in providing operators with its professional services in the planning, design, deployment, and ongoing optimization and management of wireless networks.AATEC has expertise in all major wireless technologies including GSM / Edge, GPRS, WCDMA, HSUPA, CDMA, EVDO, HSPA, LTE, Wi-MAX, and Wi-Fi. ATEC has optimized networks for leading network-service providers. ATEC manages both large and small-scale deployments for clients, both domestically and internationally.Since 2004, ATEC’s experienced staff has designed, and optimized more than 20,000 wireless cell sites. Our rigorous processes ensure the delivery of professional services of the highest quality required to meet a broad array of wireless network development needs.Our professional staff understands that expedient development of wireless networks is of utmost importance, and that our reputation hinges on the availability and quality of wireless services. ATEC prides itself on being able to offer our clients timely, cost effective, and highly proficient solutions while providing excellent customer service.Our Areas of Expertise- Telecom Consulting- Turnkey RF Design- End-to-End Optimization- Network Performance Monitoring- Traffic Engineering- Network Automation- Drive Testing- Field Operations- Project Management- Site / Safety AuditsTechnologies and StandardsATEC Wireless has hands-on experience with the following wireless technologies and standards:GSMGPRS/EDGECDMAEV-DOCDMA2000UMTSHSDPA/HSUPAHSPA+LTEWi-MAXWi-Fi