IT Support Engineer

• Serve as the first point of contact for IT issues, providing live support to end-users during assigned hours.
• Troubleshoot and resolve common hardware, software, and connectivity problems (e.g., login issues, device configurations).
• Escalate advanced or unresolved issues to senior team members as needed.

Microsoft 365 User Management

• Assist with user account creation, password resets, and basic administration tasks in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online).
• Support end-users in navigating and using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Device Setup and Management

• Assist with setting up new devices (laptops, desktops, and mobile devices) and linking them to Azure Active Directory.
• Support device enrollment and compliance checks using Intune.

Basic Security and Monitoring

• Assist with basic configuration and monitoring of tools like Microsoft Defender for Endpoint and Windows Firewall.
• Support the implementation of group policies and basic security settings under senior team guidance.

Backup and Recovery Support

• Assist with monitoring and maintaining backup solutions like Azure Backup.

Documentation and End-User Training

• Document common issues and solutions for knowledge sharing.
• Provide basic user training on tools like Hiver, Slack, and Chrome OS (if applicable)

Requirements

Educational Background

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Technical Expertise (1-2 Years Experience)

• Microsoft 365 applications, including Teams, SharePoint, and OneDrive.
• Microsoft Intune for basic device enrollment and compliance.
• Azure Active Directory (user account setup and permissions).
• Troubleshooting common hardware/software issues.

Skills And Attributes

• Strong willingness to learn and develop technical expertise.
• Excellent communication and problem-solving skills.