Reservation Supervisor

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dynamic and experienced Reservation Supervisor to join our team at SO/ Uptown Dubai. As a key member of our hospitality organization, you will lead and oversee the reservations department, ensuring exceptional customer service and maximizing room sales.

• Supervise and manage the reservations team, providing guidance, training, and support to ensure optimal performance
• Oversee all reservation operations, including phone, internet, and email bookings
• Implement and maintain reservation policies and procedures in line with company standards
• Optimize room sales strategies to maximize revenue and occupancy rates
• Ensure accurate and timely entry of reservation details into the hotel’s booking system
• Collaborate with other departments to enhance guest experience and streamline operations
• Monitor and analyze reservation trends, preparing reports for management
• Handle complex reservation inquiries and resolve customer issues effectively
• Implement innovative approaches to improve reservation processes and customer satisfaction
• Ensure compliance with data protection and privacy regulations in all reservation activities

Qualifications

• Proven experience in a supervisory role within the hospitality industry, preferably in reservations management
• Strong leadership skills with the ability to motivate and develop team members
• Excellent customer service skills with a focus on creating positive guest experiences
• Advanced proficiency in reservation systems and hotel management software
• Strong analytical and problem-solving abilities
• Exceptional organizational and time management skills
• Ability to work effectively under pressure and manage multiple priorities
• Excellent communication skills, both verbal and written
• Fluency in English required; additional languages are a plus (e.g., Arabic, French, German, Russian)
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• In-depth knowledge of hospitality industry standards and best practices
• Demonstrated ability to make sound decisions in a fast-paced environment
• Flexibility to work varying shifts, including weekends and holidays, as needed