Service Desk Analyst

We are looking for a dedicated and skilled Service Desk Analyst to join our team in Manila. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities, and a passion for providing exceptional customer service.

? Location: Manila, Philippines

? Work Mode: Flexible office & remote

? Role: Service Desk Analyst

What You’ll Do

? Provide first-level support for IT-related issues via phone, email, and chat

? Troubleshoot hardware and software problems effectively

? Assist users in navigating company systems and applications

? Document incidents and resolutions in the ticketing system

?? Collaborate with other IT teams to resolve complex issues

? Monitor service desk metrics to improve performance

? Participate in training sessions to enhance technical knowledge

What We’re Looking For

? Minimum of 3 years of experience in a similar role

? Proficiency in either of the languages is a must : Spanish, French, Mandrin, Italian, German

? Strong understanding of IT systems, networks, and applications

? Excellent problem-solving skills with attention to detail

? Ability to communicate technical information clearly to non-technical users

? Customer-oriented mindset with a passion for helping others

? Familiarity with ticketing systems and remote support tools

Ready to make an impact? ? Apply now and let’s grow together!