HR Specialist II

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

People Services Centers provide inquiry and transaction services to Teva employees and managers in the area of hire to retire, payroll, Learning & development and time & attendance.

People Services Specialist serves as a subject matter expert on HR Processes, Data, Reporting and HR Systems.

People Services Centers ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs.

How You’ll Spend Your Day

• Support the LMS Admins on their queries regarding Studium
• Review and resolve the tickets within the agreed SLA
• Provide Admin services to Corp HR & Communication functions
• Actively participate in routine ticket analysis meetings
• Operate registration processes for the leadership programs
• Send invitations and communication to the programs’ participants and facilitators
• Coordinate logistics aspects according to the training activities
• Prepare and Schedule personal meetings for participants and trainers
• Operate digital interfaces involved in the training process (registration system, LMS, 360 evaluation platform, etc.)
• Be a team player and support peers in managing workload, when required.
• Respond to generic mailbox inquiries/ updates on the tickets in a timely manner
• Review all tickets for resolution at Tier 1 level prior to routing to Tier 2 or Sr. System Admin for complex requests
• Maintain & Update knowledge base like FAQs, SOPs etc.
• Manage Service Issue Log, escalation and resolution of all ticket requests, using learnings for continuous improvement of the global processes and policy
• Interact with customers to answer questions and provide assistance in the completion of daily operation
• Partner with internal and global stakeholders
• Learning agility to use Teva tools and systems
• Adhere to defined timelines as per agreed KPIs
• Works within established procedures with a moderate degree of supervision
• Perform other duties as assigned.

Your Experience And Qualifications

• 6months to 2 year of experience in L&D, Operational or managening service now tickets related to L&D
• Excellent verbal and non-verbal communication skills
• Active listening, interpreting and questioning for better understanding of the processes
• Ability to work with technological and digital systems and tools
• Detail-oriented and well-organized
• Develop knowledge and skills through formal training and experience
• Customer centric approach and service mind set
• Sound knowledge of Windows based computer skills

Reports To

Manager HR Shared Services

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on “Employee Central”. By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva’s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva’s policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.