General Manager-OMRAN Group Hotels

General Manager- OMRAN Group Hotels

JOB SUMMARY

Functions as the primary strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment to the Owners (Omran). Overall responsibilities include but are not limited to the following:

• Establishing a strong market presence and reputation in the market through proactive sales activities.
• Verifying implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
• Aligning individual and team actions with strategies and plans to drive business results.
• Aiming to push to grow top line performances based on pre-agreed targets.
• Building a strong working relationship with owner (Omran) and the brand operator through proactive communication, setting and managing expectations and delivering solid business results
• Striving to create an efficient cost structure through effective control of expenses and maintain a cost structure and focus on enhancing the operational efficiencies through better control of expenses.
• Aiming for service excellence above competitive set.
• Improving and maintaining positive morale and motivation levels amongst staff

• Placing an emphasis from the onset on sustainable local economic value creation; including to:

1. Improve Omanisation levels and development of local talent into key positions.

2. Procurement of locally produced goods and services.

3. The localization and emphasizing on the cultural context of our guests’ experience.

4. Building strong relationships with local officials, businesses, and customers.

EDUCATION AND EXPERIENCE

• A minimum of five years’ experience as a General Manager in an internationally branded full-service luxury hotel is considered essential for any candidate applying for this post,
• At least 10 years of experience in the executive management of operations, sales and marketing, food and beverage or related professional area of luxury hospitality
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• Degree from an accredited university.

JOB SPECIFIC TASKS

Business Strategy Development

Staying current with industry trends and monitoring strengths and weakness of competition; exploring new business opportunities; developing business plans designed to maximize property customer satisfaction, profitability, and market share; ensuring property business plans are aligned with the hotel’s business strategies.

Business Strategy Execution

Executing business plans designed to maximize property customer satisfaction, profitability, and market share; ensuring that property business plans and employees are aligned with business strategies; holding property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluating the success of property business strategies to inform future business plan enhancements; continually ensuring business plans and actions have a positive impact on property performance.

Sales and Marketing

Working closely with Sales and Marketing team to develop revenue generating strategies for property; identifying new business leads, developing tailored sales approach, and actively pursues leads with Sales and Marketing team; validating that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifying that property leaders understand and leverage the demand engines to full potential.