Call Center Customer Service Agent

About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients’ expectations. Our commitment to excellence is reflected in every project and interaction we undertake.

Position: Call Center Customer Service Agent

Description: We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. As a vital part of our customer service department, you will be responsible for providing exceptional support to our clients through various communication channels, including phone, email, and chat.

Responsibilities:

• Handle incoming calls and respond to customer inquiries in a professional manner.
• Resolve customer complaints and technical issues with accuracy and empathy.
• Document all customer interactions and transactions in the system promptly and accurately.
• Provide detailed information on products, services, and promotions to potential customers.
• Assist with order entry and processing, ensuring all relevant information is captured correctly.
• Follow up with customers as needed to ensure their issues are resolved to their satisfaction.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills, with a strong command of the English language.
• Ability to handle difficult situations and resolve conflicts effectively and professionally.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficient in computer applications, including CRM software and Microsoft Office Suite.

Benefits:

• Competitive salary: $800 to $950 per week.
• Opportunities for career growth and development.
• Health and wellness benefits.
• Paid time off and holiday pay.
• Supportive and team-oriented work environment.

Work Details:

• Work Type: In-person (the job is strictly on-site)
• Hours: Minimum 40 hours per week

Location:

• Las Vegas, NV

Join us at Ideaboxpro and be part of a team that values excellence in everything we do!