Product Operations Specialist – Payments

The Product Operations Specialist provides operational support for Billtrust’s various products. This position is involved in the daily processes by which payments and transactions flow through the Billtrust platform, and are reported and paid out to customers. The Product Operations Specialist provides support to both internal and external customers, owning issues to resolution. This position partners with internal teams to identify areas for improvement, automation, and scale.

What You’ll Do:

• Assist in the onboarding of new customers by managing configurations in third party and partner platforms
• Respond and own resolution to both internal and external inquiries submitted via ticketing tools
• Troubleshoot complex issues involving payment, transactions, and data flow
• Assist with internal and external inquiries related to billing and monthly reporting
• Gather data and prepare reports for internal and external stakeholders based on processing activity
• Identify functionality gaps and develop opportunities for improvement that supports growth and scale of products
• Assist with developing new operational processes and procedures to support the company’s products
• Facilitate communication between internal teams, customers, and third parties such as financial institutions
• Coach and collaborate with team, supporting collective team and individual KPIs

What You’ll Bring

• Experience in a financial operations, payment operations or treasury operations role; 3+ years of relevant experience preferred
• Proven ability to interface with internal and external stakeholders to manage expectations and deadlines; i.e. scheduling, communication, escalation and risk analysis
• Strong attention to detail with the ability to effectively answer complex questions related to financial data
• Entrepreneurial mindset and a results-driven attitude
• Continued proven track record of successfully prioritizing work efforts based upon customer needs, committed delivery dates and complexity, in a rapidly-changing environment
• Ability to partner with various teams to identify and implement areas for improvement, automation, and scale
• Clear, effective communication style
• Fluency in Excel and exposure to other analytics/reporting tools
• Bachelor’s Degree and/or 3+ years of related work experience

The base salary for this position is $70,000- $80,000.

Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Our Talent Acquisition team will provide further details during the interview process.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn’t exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!

What You’ll Get:

• Work from Anywhere: Your home, a coffee shop, a company paid WeWork…. you decide!
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions – big and small – each and every day.
• Flexible Working Hours: We support your lifestyle- the results are what count.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world’s leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.