Job Description

We are looking for Shift Leads who will be responsible for customer satisfaction and product quality.

Essential Duties & Responsibilities

  • Valid Food Handler’s Certification required prior to hiring (Manager’s Certification a PLUS!).
  • Ensure that the operation runs smoothly, efficiently and according to industry standards while also overseeing and directing employees.
  • Assists the Kitchen Manager with ordering, Inventory, waste logs, etc.
  • Oversees the production of food to make sure employees are distributing food that is of the appropriate temperature and quality.
  • Knows how to perform each task required of their crew.
  • Responsible for organization, cleanliness and general problem-solving while on duty.
  • In charge of assisting staff with problems and discounts etc.
  • Keeps details manager logs accounting for any problem that happened on the day.
  • Assigns tasks to kitchen staff and makes sure they are doing them properly and efficiently.
  • Provides breaks to employees and ensure that the positions are covered as each worker rotates through.
  • If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor.
  • Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation.
  • Routinely checks the store to ensure it meets the food and safety code requirements.
  • Performs other related duties as assigned.

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