Customer Services Administrator

As a Customer Services Administrator, your primary focus will be processing energy data for our blue-chip clients. You will handle utility invoicing queries while liaising with suppliers and clients to ensure monetary recoveries. Your analytical skills will come into play as you identify errors and create accurate customer reports using our Energy Management software, Sigma. With a strong emphasis on client interaction, your tenacity for problem-solving will help to build robust customer relationships and ensure timely resolution of queries. Embrace this opportunity to work collaboratively with our Bureau Team, utilising top-notch remote working tools, while enjoying the flexibility of a hybrid setup — complete with a home office IT setup!

Hours of Work: Hybrid role, working 1 day a week in the Milton Keynes office and the rest from home.

Customer Services Administrator Requirements

• At least 1 year’s experience in the utilities sector.
• A customer-focused attitude with familiarity in meeting SLA goals and KPI objectives.
• Proven passion for customer service and proactive problem-solving skills.
• A minimum of A-Level or equivalent in maths or science.
• Eligibility to work in the UK without sponsorship.

Customer Services Administrator Benefits

• Salary ranging from £23,500 to £26,000 plus an annual bonus.
• Employee Ownership Profit Share bonus scheme (annual)
• Sales Opportunity identification incentive scheme
• 22 days holidays rising to 25 days plus bank holidays
• Health cash plan including family cover
• Employee Wellbeing Programme
• Life Assurance
• Stakeholder Pension
• Perks at Work Shopping Discounts
• Home office IT equipment provided
• Hybrid Working – home and office-based role
• Flexible holidays
• Cycle Salary Sacrifice Scheme
• Company funded social events and team building
• Free on-site parking
• Relaxed office dress code

Meet the Organisation: Who We Are and What We Do

At TEAM, we are dedicated to helping organisations achieve their net zero goals. As the only employee-owned net zero and carbon consultancy in the UK, we lead by example; we became Carbon Neutral in 2023 and aim for Net Zero business emissions by 2030. Join us in our mission to inspire others to take bold steps towards sustainability.

If you think you are suitable for this Customer Services Administrator role, please apply now! Your chance to be part of an innovative team driving positive change is just a click away!