Customer Success Manager
Job Description
TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency.
Join Titan as a dynamic and tech-savvy Technical Customer Success Manager! In this role, you’ll serve as the primary contact for clients, managing onboarding, planning, and training. As part of our innovative CS team, we’re seeking a self-motivated professional with exceptional interpersonal skills to drive success.
Responsibilities:
- Build strong relationships, act as a trusted advisor, align solutions with customer goals, and ensure satisfaction and retention.
- Deliver training and provide technical documentation to maximize platform use.
- Monitor usage, address challenges, and implement strategies to drive adoption and success through regular check-ins.
- Conduct discovery meetings with key users and stakeholders of customers and partners to establish Titan as a core system, maximizing its value for the customer while driving increased adoption and identifying upsell opportunities.
- Lead onboarding to ensure seamless implementation, configuration, and optimization of our solutions.
- Partner with sales, product, and marketing teams, and relay customer feedback to improve products and processes.
- Ensure client satisfaction and retention of assigned clients.
- Educate clients on features and best practices.
- Proactively solve problems with our solution and product teams to ensure customer satisfaction
Requirements:
- 5+ years in customer success, technical account management role within SaaS.
- Bachelor’s degree in: Computer Science, Industrial Engineering, Business
- 2+ years of CRM/ERP implementation/ Salesforce development/business analyst experience.
- Strong technical and interpersonal skills to guide customers and explain complex systems.
- Excellent problem-solving and communication abilities.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across EU, IL, EST/PST time zones
Why Join TITAN?:
- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development
Diversity Policy:
At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.