Administrative Assistant

• Extended Recruitment

 If you have submitted an application previously for this recruitment, you need “NOT” apply again. All applications are still under review.

Are you someone who thrives on making a positive impact and enjoys being at the forefront of customer interactions? The City of Greensboro is looking for a dynamic Administrative Assistant to join our Collections Division. This is more than just a job-it’s an opportunity to be part of a dedicated team that serves the community with integrity and excellence.

Compensation And Benefits

Hiring Salary Range: $41,781.00. – $43,452.00  Full Salary Range: $41,781.00 – $80,557.00 Annually

Benefits

We offer an outstanding benefits package that supports your well-being.

 Learn more here.

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Work Schedule

Monday – Friday; 8:00 am – 5:00 pm

Why This Role Matters

As the first point of contact for our Collections Division, you’ll play a crucial role in ensuring that our customers receive the support and guidance they need. Whether it’s handling incoming calls, greeting walk-in customers, or assisting with inquiries, your contribution will help keep the division running smoothly and efficiently.

Why You’ll Love Working With Us

• Impactful Work: Every day, you’ll help residents navigate important processes, contributing to a community that thrives on trust and service.
• Supportive Environment: Join a team that values your contributions and provides opportunities for growth and development.
• Community Focused: Be part of a mission-driven organization that prioritizes the well-being of its employees and the community it serves.

Your Impact

As a Administrative Assistant you’ll play a key support role in:

• Customer Engagement: Be the friendly voice and welcoming face for all incoming calls and visitors. Assist customers in resolving their questions and concerns about parking ticket fines, billings, and special assessments.
• Administrative Support: Provide essential clerical and administrative assistance to the Delinquent Collection Section, ensuring that all tasks are completed with accuracy and attention to detail.
• Permit Assistance: Work closely with the Permit Technician to issue business permits and licenses, ensuring compliance with NC General Statutes and the City of Greensboro Code of Ordinances.

Ready To Make A Difference?

If you’re excited about this opportunity and eager to contribute to the City of Greensboro, we encourage you to apply today. Be part of a team that’s committed to making a positive impact-every single day.

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

A background credit check will be performed for the selected candidate

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What We’re Looking For

• Minimum Qualifications:
• High School Diploma/G.E.D.
• 1-3+ years of customer service experience, particularly in an office setting.
• Proficiency in Microsoft Office.
• Experience managing multi-line telephone systems.
• Preferred Skills:
• Familiarity with web-based software systems (e.g., T2, Enquesta, NC Debt Setoff).
• Knowledge of licensing and permitting processes under NC General Statutes and City Code of Ordinances.