Customer Success Representative
Job Description
Are you the kind of person who loves helping others, thrives on solving problems, and knows how to turn a frown into a smile (even over chat)? Do you have the superpower of staying cool under pressure while juggling multiple conversations? If yes, you are in the right place.
Requirements
Job Requirement
- Qualification: Bachelor’s Degree / HND / Master’s Degree qualification.
- Applicants MUST be resident within the Lekki/Ajah axis.
- Must possess a good idea of customer service.
- Excellent communication skills
- Must be a good team player
- Must be able to resolve basic mathematical calculations within minimum time.
- Must be analytical in reasoning.
- Must be able to take on an alternating day/night shift as the roster dictates.
- Must be less than 30 years.
Job Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about products or services.
- Address customer complaints, and resolve them efficiently.
- Escalate complex technical problems to appropriate departments or supervisors when necessary.
- Follow up with customers to ensure their issues have been resolved and satisfaction maintained.
- Educate customers on product usage, troubleshooting, and company policies.
- Gather and provide feedback to management about common customer issues and suggestions for improvement.
- Handle difficult or irate customers professionally and calmly, adhering to company standards.
- Act as a liaison during emergencies to ensure customers are informed and assisted effectively.
- Collaborate with relevant departments to enhance service delivery and improve customer satisfaction ratings.