Business Analyst

We are looking for a Business Analyst to help deliver a wide range of complex projects and programmes across our new Project Management Office in the Commercial department.

In this exciting position, you’ll play a key role in transforming our connection and engagement with our supporters on a local and global scale, through our digital platforms, membership proposition, the stadium or our retail outlets.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Lead on business analysis – you will manage and deliver business analysis activities for a range of projects and you’ll support our Senior Business Analyst in defining and documenting the future approach of the department, identifying opportunities for innovation
• Manage requirements – you’ll partner with colleagues to identify and document project requirements, undertaking analysis to ensure they are complete, accurate and aligned with project goals
• Oversee change requests – you will manage change requests to requirements as they arise and make sure that they are properly prioritised and communicated
• Champion effective communication – you’ll communicate in a clear and concise manner to our development team, stakeholders and suppliers to ensure a clear understanding of requirements
• Document efficient processes – you’ll diligently map processes in a clear and easy to follow way, identifying areas for process improvement whilst also using scenario modelling
• Implement best practice – you’ll collaborate with colleagues across our club to ensure best business analysis practice is shared both within and outside of Commercial
• Support our equality, diversity and inclusion ambitions – you will be empowered to ensure that equality, diversity and inclusion is kept front of mind and consistently implemented and reviewed across all projects

What We Are Looking For

• Proven track record in a business analysis setting – you’ll have experience in business analysis with in-depth knowledge of methodologies, tools, and best practices and you will come with proven experience in facilitating workshops, meetings, and requirement gathering sessions
• Credible expertise – you proudly hold a professional certification in business analysis (e.g.CBAP, PMI-PBA) or related field (preferred but not essential)
• Natural problem solver – you possess excellent problem-solving skills with a demonstrated ability to analyse complex issues and provide innovative solutions
• Excellent stakeholder management skills – you take a proactive, collegiate and positive approach to building impactful relationships with external stakeholders and colleagues across all levels of our club
• Experience with critical tools – you’re well versed in using process modelling and visualisation tools (Visio, Lucidchart) using industry standard techniques (BPMN, URL) and you have familiarity with data visualisation tools (Tableau, Power BI)
• Data-driven mindset – you value effective data analysis and are proficient with tools such as Microsoft Excel and SQL
• Excellent organisational skills – you’re proud of your organisational and time management skills and your ability to effectively prioritise tasks and manage multiple projects simultaneously
• Proactive and adaptable approach – you thrive in a high performance, dynamic and collaborative environment

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.?

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date – Monday 27th January 2025

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!