Concierge Supervisor

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

Join our team as a Concierge Supervisor in the heart of Dubai’s vibrant lifestyle luxury hospitality industry! We’re looking for an enthusiastic and customer-focused professional to lead our concierge team in delivering exceptional experiences to our guests.

• Oversee the day-to-day operations of the concierge desk, ensuring smooth and efficient service delivery
• Provide exemplary customer service, offering personalized assistance and recommendations to enhance guest stays
• Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions
• Coordinate with other hotel departments to fulfill guest needs efficiently
• Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments
• Maintain comprehensive knowledge of local attractions, restaurants, and events to provide informed recommendations
• Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork
• Assist in scheduling and coordinating staffing levels to ensure adequate coverage
• Conduct regular performance evaluations and provide constructive feedback to team members
• Build strong relationships with guests to anticipate their needs and exceed expectations
• Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele
• Handle confidential and sensitive information with discretion and professionalism
• Maintain accurate records of guest preferences, transportation arrangements, and activity bookings
• Utilize hotel management software to track guest requests, maintain inventory, and generate reports as needed
• Assist in managing the concierge budget and controlling expenses effectively

Qualifications

• Previous experience in a supervisory role within a luxury hotel concierge department
• Exceptional customer service skills with a genuine passion for exceeding guest expectations
• Strong communication and interpersonal abilities
• Excellent problem-solving skills and ability to think on your feet
• Outstanding organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Proficiency in hotel management software and Microsoft Office Suite
• In-depth knowledge of local attractions, dining, and entertainment options in Dubai and surrounding areas
• Fluency in English; additional languages are a plus
• Flexibility to work various shifts, including weekends and holidays
• Physical ability to stand for extended periods and assist with luggage handling when necessary
• Detail-oriented approach with a commitment to maintaining high standards of service
• Ability to lead and motivate a team in a supportive and professional manner
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