Export Officer

• Handle and process Export orders and existing customerâs enquiries promptly and in proper manner. Follow up for new/ repeat orders.
• Check PO to ensure contents are correctly stated and requirements made clear before processing.
• Plan shipment and loading date properly and practicably according to customerâs requirement, loading capacity, port closing and buffer time required.
• Work closely with the Supply Chian and Operations Team to ensure customerâs order can be processed smoothly.
• Check to make sure vessel bookings are done correctly according to plan.
• Check SO to make sure all details are being keyed-in correctly and accurately.
• Monitor container movement and production output and push to meet planned loading date and port closing to avoid unnecessary extra charges.
• Check shipping documents and export documents application and renewal to ensure IT is correctly done in timely manner.
• Update customer on shipping arrangement.
• Maintain current information in export tariffs, licenses and restrictions.
• Compile, email/courier complete and correct shipping/export documents to customer according to requirement.
• Check and generate invoice to make sure accuracy.
• Handle customer complaint following proper procedure and promptly.
• Always check to make sure correct HS Codes are used for documentation
• Update and prepare records/reports accurately and timely for HOD review and accordingly ISO requirement.
• Preparation of related reporting deemed necessary for analysis and/or decision making.
• Handle artwork development, request for new customer/product code for Epicor (if any) in proper manner.
• Handle payment collection & tracking record according to payment term agreed.
• Work out and propose mixed container load to customer when necessary.
• Assist in global market and countryâs regulation research.
• Prepare and arrange the delivery of samples to customers when necessary.
• Think and change for continuous improvement in daily works where necessary from time to time.
• Assist HOD in other Export Departmentâs activities when required.
• Relieve team member in their absence.
• Report/ discuss/ get approval from HOD on Export Dept. operation matters where necessary from time to time.
• All other duties as instructed by the Management from time to time.

Job Requirements

• Minimum Diploma holder or relevant.
• Fresh graduates are encouraged to apply.
• Experience in sales and marketing, customer service, and international shipping.
• Able to write and communicate in English, Bahasa Malayu, Mandarin, and good in Mathematics.
• Able to use Microsoft Office.
• Mandarin speaker is added value.

Job Benefits

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development