Bell Attendant

Description

Reports To: Front Office Manager/Assistant Front Office Manager/Front Desk Manager

Supervises: N/A

Shift Times: FT (AM/PM/MID shift as business demands) Weekdays and Weekends (requiring open availability)

Job Purpose: We are seeking a highly motivated Bell Person to join our team at Epicurean Atlanta. As a Bell Person, you will be responsible for ensuring that guests have a pleasant and comfortable stay at our hotel.

Job Responsibilities

• Escort incoming guests to their rooms and assist with luggage
• Offers information pertaining to the available services and facilities of hotel, points of interest and entertainment attractions.
• Answer guest inquiries and address any concerns they may have.
• Deliver messages and guest amenities as needed.
• Explain room features such as television and in-room movie system.
• Inspect guest rooms to ensure that they are in order and supplies are adequate.
• Maintains lobby in a clean and tidy manner; this includes, but is not limited to trash, seating areas, front doors, floors, etc.
• Responsible of organizing, replenishing Gift Shop snacks and beverages to ensure they are still in good condition.
• Clean and organize the bell closet. Inform management when items are running low.
• Attend and participate in monthly front office meetings.
• Must be flexible with work schedule, including weekends and holidays.

Guest Relations

• Address guests’ service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way)
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Thank guests with genuine appreciation and provide a fond farewell.

Job Skills

• Carry out specific oral or written instructions, frequently following a routine.
• Provide exceptional guest service.
• Must be able to stand and walk for extended periods of time.
• Moving, lifting, carrying, pushing, pulling, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance
• Attention to detail and ability to multitask.
• Lift and carry items such as luggage, trays of dishes, and bags of golf clubs.
• Other tasks as they arise to meet business demands.

Requirements

Education:

• HS Diploma or equivalent

Experience

• Prior experience in a luxury brand hotel preferred.

Benefits

• Full-time Associate Benefits
• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits
• All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.