Customer Support Executive

We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones? The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learning and unlearning based on the situational demand. The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.

Responsibilities

• Build expert and dynamic knowledge of company products and services.
• Ensure high FCR% for Chat & Calls with Low-Resolution time.
• Good skills are required to convert upgrades/Reference leads from service calls, Emails & Chats.
• Good written skills so that tickets can be handled properly.
• Respond quickly, professionally, and accurately to all customer inquiries regarding products, Complaints, Requests, etc.
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.

Requirements

• 1-2 Yrs of support experience in Customer Service, Technical Support, S2S, SAAS.
• Should have excellent communication and negotiation skills.
• Should have time management and planning skills.
• Should have good negotiation & customer prospecting skills.

This job was posted by Ankita Chaturvedi from MyOperator.