Chat Support Agent

We are a fast-growing e-commerce platform based in the Gulf Area, offering a wide range of products and a seamless shopping experience to our customers. We are looking for a dedicated and customer-focused Live Chat Support Agent to join our team and provide exceptional real-time support to our customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat, ensuring a high level of satisfaction.
• Address customer concerns, such as order status, product inquiries, returns, and refunds.
• Troubleshoot technical issues related to the platform and assist customers with navigation.
• Maintain a comprehensive understanding of products, services, and promotions to provide accurate information.
• Escalate complex issues to the appropriate teams and follow up to ensure resolution.
• Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Document customer interactions and feedback to improve processes and service quality.

Requirements

• Proven experience in customer service, preferably as a Live Chat Support Agent.
• Excellent written communication skills in English (additional proficiency in Arabic is a plus).
• Strong problem-solving abilities and a customer-first attitude.
• Familiarity with e-commerce platforms and tools is preferred.
• Ability to multitask and handle high volumes of inquiries in a fast-paced environment.
• Reliable internet connection and a suitable remote working setup.

What We Offer

• Competitive salary with performance-based incentives.
• Flexible working hours in a fully remote role.
• Opportunities for growth within a dynamic and expanding e-commerce platform.
• Training and resources to excel in the role.