Customer Service Representative
Job Description
Wellpath is a leading healthcare company that provides comprehensive medical and behavioral health services to individuals in correctional facilities across the country. Our mission is to improve the overall health and well-being of our patients while also promoting public safety through the delivery of high-quality, compassionate care.
Job Summary
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our patients and their families, as well as other stakeholders within the correctional facility.
Key Responsibilities
- Respond to incoming calls and inquiries from patients, their families, and other stakeholders in a professional and timely manner
- Provide accurate and up-to-date information about our services, policies, and procedures
- Assist patients with scheduling appointments, obtaining medical records, and other administrative tasks
- Collaborate with healthcare providers to ensure a seamless and positive experience for our patients
- Resolve any issues or concerns raised by patients or their families in a prompt and effective manner
- Maintain accurate and detailed records of all interactions with patients and other stakeholders
- Continuously strive to improve the customer service experience through feedback and suggestions
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred
- Minimum of 2 years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Proficient in Microsoft Office and other computer applications
- Previous experience in a healthcare setting is a plus
Additional Information
Benefits
- Competitive salary ( $19 – $50 per hour )
- Comprehensive benefits package including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- Career advancement opportunities within a growing company
If you are passionate about providing exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity with Wellpath. Join our team and be a part of our mission to improve the lives of our patients and promote public safety.