Dispatcher
Job Description
Essential Duties
The Dispatcher is responsible for preparing the daily route, assisting with pulling necessary equipment, providing Estimated Time of Arrivals to fellow team members.
Responsibilities: Employees to initial as completed
- Reports to work daily and is ready to work at the scheduled start time
- Works Saturday assignment as needed or scheduled
- Route work orders that need to be delivered
- Ensure each order is printed with necessary forms from Delivery Track
- Review and correct “All Bad” orders from previous day or cancelled tickets.
- Ensure grid is being monitored every 10-15 minutes throughout the morning and day.
- Responsible for the daily monitoring of PST’s through Delivery Track
- Assist and confirm team members are using phone app correctly and communicating back to dispatch on all orders needing attention
- Responsible for communicating with fellow team members on a regular basis on incoming or pending orders
- Responsible for keeping track of all calls that are answered; that are work order/ccs related.
- Responsible for checking call log at the end of the day to ensure all items were handled accordingly
- Assist Customer Service in trouble-shooting patient’s call that are equipment/ETA related
- Provide and update Customer Service, Resp. Account Exec., Care Coordinator, an Referrals, on ETA’s
- Ensures all paperwork from Courier Drivers, for deliveries made the previous day is received and accurate prior to scanning in to FileBound
- Performs any other duties that may be requested by Supervisor or Management (i.e. performing duties as a Patient Service Technician)
- Understand and adheres to all of SuperCare Health company policies
- To remain knowledgeable to date on all products
- Maintain a professional, safe, and clean work environment
Education and or Experience:
- Graduate from Accredited College in Business or Accounting
- Team player-ability
- Reliable and Responsible
- Detailed oriented
- Strong organizational skills
Benefits:
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
- Paid Training
- Paid Time Off
- Sick Time
- Use of Company Vehicle
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
“SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.“
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours – 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/