Job Description
Please Keep The Following In Mind Before Applying
- This job is hybrid, with the expectation of the qualified candidate to work in the Mississauga office 3x a week.
- This is an entry level role, with entry level pay and duties.
Duties Include, But Are Not Limited To The Following
- Manage complex, high-volume tasks received through the general mailbox, inclusive of assignment amendments, issue troubleshooting and general inquiries
- Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
- Maintain and update worker assignments to reflect appropriate changes.
- Provide constant communication to clients, suppliers, contingent workers and other partners via email and Teams calls, potentially on camera
- Conduct research and analysis to resolve client’s or supplier inquiries as needed
- Provide program status reports to leadership as required
- Manage complex processes and tasks on a regular basis (mail merges, exceptions for business units
- Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
- Constant interaction with vendors to ensure program data accuracy
Must Have Skills/Experience
- Excellent Communication Skills (English – Verbal & Written)
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, Etc.)
- High Level Customer Service Experience (Dealing with escalations, customer facing, problem solving, etc.)
Disclaimer
The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting
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Pay And Benefits
The pay range for this position is $20.00 – $22.00
Workplace Type
This is a hybrid position in Mississauga,ON.
À Propos De TEKsystems
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.