Analyst- Learning Operations- Hyderabad

Position Summary

Role: Learning Operations Specialist

Level: Analyst

Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?

The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

Work you’ll do

Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.

• Support administrative tasks and activities, manage systems, data entry
• Communicate effectively with stakeholders and team lead
• Ensure all tasks are done in a timely manner with Accuracy and Completeness
• Perform the quality checks on the tasks before they are submitted to the client
• Ownership and accountability towards process and assigned task
• Time Management – Effective utilization of working hours with proper prioritization of work
• Contribution and Involvement in Firm/Team initiatives
• Continues collaboration effort towards common business goal

The team

At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.

Qualifications

• Graduate/MBA/Post-Graduate
• 0 to 5 years of relevant experience in a Learning/Backend Operations environment

Skills Required:

• Must have excellent verbal and written communication skills
• Should have knowledge of email etiquette
• Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
• Should have ability to team with others
• Should be able to prioritize time and tasks

Preferred:

• Should have basic knowledge of creating MS PowerPoint presentations
• Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
• Should have experience of handling cases/tickets
• Should have ability to interact well with internal clients and understand their requirements

Shift timings- 2 PM-11 PM

Location-Hyderabad

#EAG-Talent

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 205984