Platform Operations Administrator (AU Mortgage, WFH)
Job Description
- Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform
- HubSpot and/or similar CRM platform and telephony platforms
- Managing tasks and overseeing ticket queues with our software tools
Nice To Have
- Excellent communications skills to effectively engage with internal & external stakeholders.
- High attention to detail and ability to follow through with requests for information or other tasks assigned.
What will you do?
- Manage tickets and queues while working closely with the Workplace Tech team, ensuring that you prioritize tasks and respond to inquiries promptly.
- Onboarding/offboarding for corporate users for applications such as MyCRM, ClickUp,, Telephony and Freshdesk
- Administration of relevant applications such as Freshdesk, HubSpot &ClickUp
- Maintain contract management register (Vendor List) in ClickUp
- Troubleshooting & escalation to relevant corporate application support teams
- Convey product updates and newly introduced features through appropriate communication channels
Join the awesome team and enjoy these benefits & perks:
- Home-based
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.
#ConnectOSRecruitment #ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.