Customer Service Representative
Job Description
Skills:
Customer Service, Customer Satisfaction, critical thinking, personal skills, communication skills, Client Relations,
Customer Service, Customer Satisfaction, critical thinking, personal skills, communication skills, Client Relations,
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers.
- customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skills