Hospital Call Center Scheduler – Remote

Why Consider This Job Opportunity

• Fully remote position available to candidates residing in the United States
• Competitive salary and comprehensive benefits package, including 401k, PTO, medical, dental, and vision insurance
• Opportunities for professional growth and career advancement within the organization
• Tuition reimbursement and Employee Assistance Program to support employee wellbeing
• Work in a mission-driven environment focused on improving patient access to care
• Collaborative and supportive team culture dedicated to making a positive impact in communities

What To Expect (Job Responsibilities)

• Handle both inbound and outbound scheduling calls, ensuring customer concerns are addressed satisfactorily
• Communicate with healthcare personnel to exchange necessary information regarding patient appointments
• Verify insurance benefits and obtain precertification/authorization as needed
• Accurately collect and perform pre-registration data entry for patient demographic and insurance information
• Maintain confidentiality of account information and adhere to company policies and procedures

What Is Required (Qualifications)

• High School Diploma or GED required; Associate’s Degree or Bachelor’s degree preferred
• Minimum of two years of related experience in a medical setting or one year of healthcare call center/customer service experience
• Basic healthcare knowledge is required
• Must be able to work effectively in a fast-paced environment
• Bilingual Spanish preferred

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare call center or customer service role
• Familiarity with multiple software systems for patient scheduling and registration
• Strong professional communication and listening skills
• Ability to de-escalate situations involving dissatisfied customers
• Prior experience in handling insurance verification and authorization processes

#PatientEngagement #HealthcareServices #RemoteWork #CareerGrowth #EqualOpportunityEmployment

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